Partnership Manager

Life is too short for average stays…

We are all on this earth for a short and precious time, which means every single holiday is really quite important. Plum Guide is on a mission to eradicate travel disappointment for the discerning traveller resulting in an exceptional experience every single time.

We promise:

1. The Best Homes: We vet every home selecting only the best in each destination (across 3 categories)

2. Total Transparency: We cut the crap, calling out home truths and taking a zero BS approach to comms - building trust and brand integrity

3. Exceptional Service: Real humans, readily available, delivering unparalleled service. If things go wrong, we do all we can to rectify the situation.

Since launching in 2016 we have grown incredibly quickly expanding to hundreds of locations returning the highest NPS scores in the industry.

We are backed by some of the world’s top entrepreneurs and VCs. These include the founders and backers of TransferWise, Citymapper, Zoopla, Secret Escapes, BuzzFeed, Appear Here, Graze, LoveFilm, and many more. Our goal for the next 12 months is to dominate the top 1% market share in our customers' top 60 markets, turning every guest into an advocate along the way.

We are looking for an entrepreneurial Partnerships manager to revolutionise our partnerships vertical, growing it into the largest and most profitable channel for bookings.

The Partnerships manager will be the true architect of Plum Guides partnership function, guiding our COO on strategy, then building and executing against your blueprint for partner growth .

You will have real autonomy in defining the strategy for the partnerships vertical, working to your vision. You’ll enjoy wide exposure across the business working closely with product, sales, marketing and the extended leadership team.

The role will include:

• Identifying, negotiating and onboarding new partners

• Identifying and executing on growth initiatives within your designated accounts

• Conducting monthly/quarterly user audits and account reviews

• Product training via webinars and in person meetings

• Evaluate each client's needs and ensure they are being met

• Build productive long-lasting relationships with mutually agreed targets and goals

• Ensure any problems have been troubleshooted and resolved

• Reporting and providing feedback to management

The Right Person

You will excel in this role if you:

• Are entrepreneurial, with the drive to own partnerships as your own ‘mini-business’ within Plum Guide

• You’re a self-starter who will not rest until you have hit your goals

• Great communication is your superpower

• Have exceptionally high standards and are permanently dissatisfied with ‘just OK’

• Are commercially minded with a knack for spotting growth and sales opportunities, and then capitalising on them

• Have excellent organisational and follow-through skills

• Love a challenge and have a positive can-do attitude with a solutions-driven approach, even the most challenging of situations

• Would never shy away from difficult tasks or conversations

• Must have experience working within a commercial partnerships role previously, preferably in travel, entertainment, or production sectors

• 2+ years experience in an account management

• A proven track record growing key accounts

• A proven track record in issue resolution

• Excellent written and spoken English

To apply: please email a copy of your CV, cover letter and salary expectations to laura.cooper@plumguide.com

Plum Guide is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.