Real humans - ready to recommend the best homes in the best destinations to meet your criteria (however challenging!).

Our experts take the time to understand your vacation preferences, daily activities, and essential amenities. They recommend VIP services and provide detailed information about each home’s location. With in-depth knowledge of our collection, they offer unmatched expertise.

Our vacation rental ‘MatchMaking’ service is available to all our guests at no charge and with no obligation to book.

– Cecilia Gornak (US) I want to thank the customer service…

"I want to thank the customer service agent her name was Charlotte. I was able to communicate with her via Whatsapp, she was able to assist me finding a property that it was tailored to my budget and needs. Charlotte was patient, kind, friendly, and knowledgeable, so made it easier for both of us to communicate accordingly. Her communications skills via chat were superb. She was the main reason I chose Plum. I really hope that the apartment I have chosen in Portugal, Lisbon will meet my expectations. For sure you will hear from me after my visit to Lisbon for my following up review.

Thank you for such a wonderful booking experience ! Best of all the agent spoke English she was from England! She made my experience booking so fun and easy! Great customer service support!"

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– Margot Oneill (GB) A wonderful help

"Nafeesa from Plum was a wonderful help to find the right accommodation and sort out exactly what we needed. Above and beyond."

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– David McCall (US) Concerns handled professionally!!

"While I was unable to make my deposit due to unforeseen circumstances. Alexia kept us on track. She handled my questions, and concerns with professionalism. I had no doubt that she was on top of this. This kept me calm with no concerns. Across the board those at Plumguide are fully capable of delivering top notch reservations and services. Marina has kept in contact and has brought me along. Very enjoyable interaction. I will use Plumguide for all my needs in the future!"

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– Simon Hagger (GB) The Matchmaker from Heaven!

"Fantastic service and knowledge from Georgia, who took over the research of our high demands for a special summer holiday this August. Not only trying to ensure we had the right villa, pool, outdoor space but a location that worked for a mix of calm but ability to get into some nightlife. We also needed to have great cycling routes for our training. Georgia researched so thoroughly even checking out the roads on google street view to be sure we had the right recommendations. The property options are all amazing and a cut above other sites (without paying crazy prices!). We are now down to a couple of options from literally 10+ and will be securing our favourite choice asap before it's gone! Thanks again Plum Guide and specifically to the patient and knowledgeable Georgia - the best Plum Matchmaker they have!"

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– Erin (CA) Wow - outstanding

"Wow. This site is incredible. The places are outstanding and awe-inspiring. BUT the hidden gem is being able to access the (free) support of the booking team. You'd be a fool to pass up the excellent (and free) services available via the chat function. If you're lucky enough to get Alexia (she's a real person, not a robot), you're in for a treat. Her ability to find properties that matched our unique needs with kids, our budget and our crazy schedule was something I would expect to pay a top-tier travel agent for. 100% outstanding.

I've recommended countless friends, and every single one had the same disbelief at my praise until they experienced it for themselves. Do not miss out on the chat function (or Alexia)."

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– Kris Horne (US) First rate Plumb Guide experience

"I worked with Marina and she was a true professional. She was knowledgeable, answered all my questions, responded very quickly and was so pleasant. She recommended several apartments that she thought would work for my group and gave good feedback for each. We are traveling in April 2024 and are very excited for our trip and for our Plum Guide apartment!"

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