Searching for Plum Guide Reviews?
This page will tell you everything you need to know before booking with Plum Guide, including those all-important guest testimonials.
Plum Guide is the only booking platform that meticulously curates extraordinary homes on an unprecedented scale.
But we're not just a booking platform. Think of us like the Michelin Guide to the restaurant industry – a benchmark of quality in an otherwise overwhelming market.
With over 15 million vacation homes listed online, our mission is vet each and every one, only handpicking the top 3% to feature in our collection. Why? To ensure your getaway is nothing short of exceptional.
View of water from Pinocchio, Plum Guide home in Lisbon
How do we do it, and what makes us stand out against our competitors?
We vet EVERY home.
Our team of travel experts work tirelessly (alongside our innovative curation AI) to vet every rental.
We’re judgemental and PROUD of it.
Our team looks at multiple factors from reviews to overall design; feel of the home to the responsiveness of hosts – only the very best are shortlisted to feature on our site.
Modern day travel agents.
We like to call them ‘MatchMakers’ – a real luxury in the digital world, we have a team of local experts on hand to help you find the perfect home, whatever your budget.
Genuine, real HUMAN care.
Say goodbye to chatbots! At Plum Guide we have an in-house care team, whose sole purpose is to ensure you have an exceptional experience booking with us. Available over the phone, via email or live chat.
Unrivalled cancellation policies.
In the rare event that your host cancels 48 hours after your booking, we will do all we can to find you a new Plum Guide home up to 20% more expensive than the original. Within 5 days of check-in, it’s up to 50%.
TRUSTED by industry experts.
- Voted ‘Best Booking Platform’ two years in a row.
- Crowned one of Condé Nast Reader’s Readers Choice Award Winners in 2023.
- Loved by publications such as Condé Nast, The New York Times, Harper’s Bazaar and Forbes.
Terrace view from Follow The River, a Plum Guide home in Devon.
Don’t just take our word for it:
Read our guests testimonials, selected from our Trustpilot guest reviews.
– Stephanie (GB) Great service, Really happy
Plum had by far the largest selection of properties in the area I was looking at, and I felt spoilt for choice. The house I booked was exactly as described, well appointed and super clean. Really pleased.
Date: 06 August 2024 View on Trustpilot
– Alison Daily (US) Plum Guide is an excellent service
Plum Guide is an excellent service. I’ve always had a great experience with the quality of the homes, the communication and the accuracy of the home and location descriptions. I booked my most recent stay months in advance. Several months before the trip, the owner decided to sell the property. Plum Guide quickly assisted me to find another home in the same London location. They gave me a meaningful discount on the overall stay, which I appreciated. I would highly recommend PG. The service is excellent and the homes are beautiful!
Date: 27 April 2024 View on Trustpilot
– Hayley Hills (GB) Plum Guide - excellent customer service
We have used Plum Guide for the last couple of years and have found them to be helpful in every way. We will always use them for holiday property now. We had booked a property through Plum Guide again for this year’s holiday. Unfortunately, due to unforeseen circumstances, we had to cancel our original holiday and Plum Guide were very helpful in doing this but also personally rang the following day to check that my husband was well after surgery. That was a lovely thing to do and was great customer service. We have booked another property with them now for later in the year and are looking forward to our holiday in Croatia.
Date: 27 April 2024 View on Trustpilot
– Susanne (AU) Plum Guide gives great service
The people at Plum Guide are very clear communicators, so the apartment we stayed in was exactly what we had been told it would be. The range of apartments to choose from on the Plum Guide website was terrific, and the apartment we stayed in was perfect for our two week trip to London. It was sparkling clean. We were greeted on arrival and taken through everything we needed to know, like how to use the oven and the washing machine. We had a couple of queries in the first few days, and all of them were answered very promptly.
Date: 20 July 2024 View on Trustpilot
– Denise Hale (IT) Plum Guide’s Customer care specialist William, saves the day!
Plum guide immediately took over with the crisis when our Host had to cancel our stay due to a severe damage from a water leak. I was given one point of contact, William, who took control of everything, offered several alternatives, regardless of the price and found us something we were comfortable with. All within 24 hours. Now that’s service.
Date: 21 March 2024 View on Trustpilot
– Neal (US) Consistently great service
Plum Guide is the first place I look when booking short-term stays. We have booked accommodations through Plum Guide on at least four occasions in two different countries and have consistently had a great experience. Venues are always exactly as described and the hosts are friendly and helpful. Highly recommended.
Date: 12 May 2024 View on Trustpilot
– Clare (AU) More luxurious than Airbnb and VRBO
I have used Plum Guide twice now and both times were positive experiences. The houses we have booked have been much more reliably accurate to their listing details than our experiences with Airbnb and VRBO so I will be using Plum Guide as my first choice going forward.
Date: 29 June 2024 View on Trustpilot
– Rose Leah (GB) Plum Guide takes the cake
I have booked so many stays on various sites but this one is by far the easiest and most reliable. Customer service was helpful from the moment I visited the website to the moment I booked my stay. Highly recommend!
Date: 03 June 2024 View on Trustpilot
– Erin (CA) Wow - outstanding
Wow. This site is incredible. The places are outstanding and awe-inspiring. BUT the hidden gem is being able to access the (free) support of the booking team. You'd be a fool to pass up the excellent (and free) services available via the chat function. If you're lucky enough to get Alexia (she's a real person, not a robot), you're in for a treat. Her ability to find properties that matched our unique needs with kids, our budget and our crazy schedule was something I would expect to pay a top-tier travel agent for. 100% outstanding. I've recommended countless friends, and every single one had the same disbelief at my praise until they experienced it for themselves. Do not miss out on the chat function (or Alexia).
Date: 15 January 2024 View on Trustpilot
Sunlight on London, a Plum Guide home.
Answers to all you've always wondered about Plum Guide.
What is Plum Guide?
Plum Guide curates a list of short-let rental properties. It was initially a city-focused initiative with its primary collections in London, Paris, New York and Los Angeles. Since expanding in 2021, we have properties in over 500 destinations across 29 countries on its portal.
Plum Guide uses an algorithm to build a database of all the homes available in a destination, then systematically puts it through rounds of quality control, including a Plum Test, to come up with the top homes.
Is Plum Guide legit?
We launched in 2016 in London and have since expanded to hundreds of destinations across Europe, the UK, and the USA. Since launch, we’ve vetted over 1,000,000 homes through the Plum Guide vetting process and developed a customer experience that returns the highest reviews in the hospitality sector. Most importantly, we have built a team of exceptionally talented and passionate people we are proud to work alongside daily. We are backed by some of the world’s top VCs and angel investors. Between them, they have helped make the successes of TransferWise, Citymapper, BuzzFeed, Appear Here, Graze, Depop, Gymbox, and Secret Escapes, to name a few.
What’s the difference between Plum Guide and Airbnb?
One of Airbnb's main focuses is to provide unique stays for their guests, so they highlight their many options for location and type of accommodation on their home page. On the other hand, Plum Guide only focuses on luxury.
What happens if I need to get in touch with you?
Our team is based in London, New York City and Hong Kong, and their mission is to make your stay exceptional.
- Message us on Whatsapp or chat with us on Live chat
- Send us an email to help book a home guests@plumguide.com
- If you have an existing booking, email on info@plumguide.com
- Call our team on +44 (20) 4579 9309
- US customers, please call +1 (347) 580-5432
- Australia customers, please call +61 3 9917 5269
Last updated 6 September 2024